• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-04-2019 06:28 AM

HP Recommended
Product: HP ProBook 470 G3 Product number: W0557UT#ABA
Operating System: Microsoft Windows 7 (64-bit)

HP Support Assistant keeps issuing an alert to install Intel USB 3.0 eXtensible Host Controller Driver sp95218. Upon rebooting the machine following the installation, I get an error "WIndows failed to start properly".  It offers an option to try and recover which I select and Windows does in fact recover and all is put back the way it was prior to the update. 

Here's a screen shot of the Device Manager showing the USB configuration.

I've read that there may be a conflict between the Intel USB 3.0 eXtensible Host Controller Driver and a generic Windows driver.  However, I do not know how to distinguish which Windows USB driver that may be and now to get rid of it or point the system to the Intel driver.

In any case this is like driving around with the "Check Engine Light" on because HP Support Assistant keeps the flag up to install this driver update.

 

 Device Manager.jpg

TIA for any help.

Dave

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.