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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-15-2021 10:11 AM

HP Recommended
Product: Spectre x360 15-ch011dx
Operating System: Microsoft Windows 10 (64-bit)

HP no longer sells a battery for this 3 year old laptop. There are no HP branded batteries in the distribution channels. I purchased a 3rd Party battery because of the battery swelling issue. Now at boot I get the error mentioned in many other posts. I am posting this because I need a clear answer how to stop the check from occurring. This is a BIOS error and there is no mechanism in the BIOS to disable the check. The laptop is out of warranty and therefore it is next to impossible to contact or chat with HP without paying ransomware to do so. 

 

The battery I purchased passes all of the tests and is compatible with the laptop. I have tried deleting it in the Component Manager, I have tried the disconnect and hold the button for 5 to 15 seconds depending on which response you read, Yes I have tried them all.

Now Is there a way, YES or NO, to disable this check or tell the BIOS to ignore that it is not an HP branded battery? If you tell me to contact support, I will scream at you.

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