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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-10-2020 05:27 AM

HP Recommended
Product: HP Notebook 15-ac151sa (Energy Star)

When I startup my laptop, I get a black error message screen showing the following :

 

Product Information not valid

 

The Following product information programmed into the system board is missing or invalid.

System Board (00A) - System Board CT Number

 

ENTER - Continue Startup

 

For more information, please visit: www.hp.com/go/techcentre/startup

 

 

I have tried pressing Esc and F1 on startup, and also F10 to enter the BIOS settings menu - the CT number shows up on both screens and is the same. 


My laptop is also not charging properly and runs at a much slower speed when plugged into the charger. (It does not display the error message when started up without the charger, but doesn't hold power for long).

 

My laptop is a HP Notebook HP Notebook 15-ac151sa (Energy Star)

 

Thanks

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