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‎02-10-2021 07:49 AM

HP Recommended
Product: ProBook 450 G7
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I have my company laptop, a Probook 450 G7, stuck at HP logo screen when booting with an HP USB-C Dock G5 connected.

 

The dock is powered by the included power supply. Two HP monitors and an HP keyboard are connected to the dock, but nothing changes if the peripherals are disconnected. I can successfully boot the system by disconnecting the dock, then I can reconnect the dock and everything works perfectly.

 

Any help would be appreciated. Thanks in advance.

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