• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2019 07:25 AM

HP Recommended
Product: EliteBook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

I'm having trouble connecting an external display (Lenovo P24h-10) using the Thunderbolt / USB-C connection in my EliteBook 840 G5.

 

I've tried using two different cables (USB-C 3.0 and Thunderbolt 3) but non of them work. If I connect the computer to the screen using a USB-A to USB-C cable, the USB-hub in the screen works, but ofcourse the screen doesn't work.

 

Any idea what I can try to fix this?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.