• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-27-2023 11:23 AM - edited ‎12-27-2023 11:25 AM

HP Recommended
Product: HP EliteBook 840 G5 Notebook PC

Hi, the USB ports on my laptop is giving around 5.30volts (5.32 to be precise). While this is not a significantly higher number, the flash drives are overheating from the higher voltage and some have died. I have other desktops and laptops at home and office and they are behaving just fine. The desktop at home is giving 5.02volts which keeps the flash drives cool even when connected for over 48 hours continuously. But the laptop heats up the flash drives in just 30 minutes or so. While some flash drives can endure this, some have gotten fried. How can I fix this situation?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.