• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-22-2019 10:28 AM - edited ‎11-22-2019 10:30 AM

HP Recommended
Product: HP EliteBook 735 G5
Operating System: Microsoft Windows 10 (64-bit)

Do you experience similar problems?

 

BIOS: Q81 Ver. 01.09.01 - 10/18/2019 (same issue on previous BIOS and Windows versions)

 

Microsoft (R) Windows Debugger Version 10.0.19494.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\LiveKernelReports\UcmUcsiCx.sys-20191121-1909.dmp]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 18363 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff803`23c00000 PsLoadedModuleList = 0xfffff803`24048170
Debug session time: Thu Nov 21 19:09:36.725 2019 (UTC + 1:00)
System Uptime: 5 days 9:56:00.425
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...........
Loading User Symbols

Loading unloaded module list
...............................
For analysis of this file, run !analyze -v
nt!IopLiveDumpEndMirroringCallback+0x7e:
fffff803`241aa79e 488d8e00010000  lea     rcx,[rsi+100h]
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UCMUCSI_LIVEDUMP (1d4)
The UcmUcsi driver has encountered an error.
Arguments:
Arg1: 0000000000000000, A UCSI command has timed out because the firmware did not respond to the command in time.
Arg2: 0000000000000001, The UCSI command value.
Arg3: ffffee8fe6a0c240, If non-zero, the pointer to additional information (dt UcmUcsiCx!UCMUCSICX_TRIAGE).
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 4

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on R7

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 26

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 65

    Key  : Analysis.System
    Value: CreateObject


DUMP_FILE_ATTRIBUTES: 0x10
  Live Generated Dump

BUGCHECK_CODE:  1d4

BUGCHECK_P1: 0

BUGCHECK_P2: 1

BUGCHECK_P3: ffffee8fe6a0c240

BUGCHECK_P4: 0

PROCESS_NAME:  System

STACK_TEXT:  
ffffee8f`e6a0bdc0 fffff803`2419f6aa : ffffffff`ffffffff 00000000`00000011 00000000`00000011 00000000`00000008 : nt!IopLiveDumpEndMirroringCallback+0x7e
ffffee8f`e6a0be10 fffff803`241aa405 : 00000000`00000000 fffff803`00000000 ffff9d81`00000001 00000000`00000001 : nt!MmDuplicateMemory+0x26e
ffffee8f`e6a0bea0 fffff803`2445a64b : ffff9d81`01765c50 ffff9d81`01765c50 ffffee8f`e6a0c178 ffffee8f`e6a0c178 : nt!IopLiveDumpCaptureMemoryPages+0x79
ffffee8f`e6a0bf60 fffff803`2444d6af : 00000000`00000000 ffffb383`ca114890 ffffb383`c3b51cb0 ffffb383`ca114890 : nt!IoCaptureLiveDump+0x2e7
ffffee8f`e6a0c110 fffff803`2444ddd8 : ffffffff`80003ee8 00000000`00000000 00000000`00000000 00000000`000001d4 : nt!DbgkpWerCaptureLiveFullDump+0x137
ffffee8f`e6a0c170 fffff803`2444d501 : 00000000`00000002 00000000`00000000 fffff803`33451a78 fffff803`00000000 : nt!DbgkpWerProcessPolicyResult+0x30
ffffee8f`e6a0c1a0 fffff803`33458a52 : 0000627e`fd768648 fffff803`33454100 00000000`00000000 00000000`00000001 : nt!DbgkWerCaptureLiveKernelDump+0x1a1
ffffee8f`e6a0c1f0 fffff803`33457e16 : ffff9d81`05b856c0 fffff803`33454100 00000000`00000000 00000000`00000000 : UcmUcsiCx!UcmUcsiCx::GenerateCommandTimeoutDump+0x10e
ffffee8f`e6a0c270 fffff803`334573cd : ffff9d81`00573358 fffff803`334517a8 fffff803`334508f0 00000000`00000002 : UcmUcsiCx!UcmUcsiCx::CxDevice::UnrecoverableFailureEncountered+0xf2
ffffee8f`e6a0c2b0 fffff803`334434c9 : ffff9d81`0332cba0 ffff9d81`0332cf00 00000013`00000002 fffff803`3345154c : UcmUcsiCx!UcmUcsiCx::CommandHandler::UnrecoverableFailure+0xa9
ffffee8f`e6a0c2f0 fffff803`3344e06e : ffff9d81`0332cba0 ffff9d81`0332cf00 00000000`00000000 fffff803`33450910 : UcmUcsiCx!UcmUcsiCx::CommandHandlerStateMachine<UcmUcsiCx::CommandHandler>::EntryFuncs::FailedEntry+0x9
ffffee8f`e6a0c320 fffff803`3344e8c7 : ffff9d81`0332cba0 ffff9d81`0332cf00 ffff9d81`0332cf88 00000000`00000004 : UcmUcsiCx!SmFx::StateMachineEngine::StateMachineEngineImpl::ExecuteCurrentState+0x82
ffffee8f`e6a0c3a0 fffff803`3344d9e0 : ffff9d81`0332cba0 ffff9d81`0332cf88 00000000`00000005 00000000`00000000 : UcmUcsiCx!SmFx::StateMachineEngine::StateMachineEngineImpl::ProcessEventQueue+0x13b
ffffee8f`e6a0c400 fffff803`33442508 : ffff9d81`00573401 fffff803`33454100 fffff803`33454100 fffff803`33454100 : UcmUcsiCx!SmFx::StateMachineEngine::EnqueueEvent+0xfc
ffffee8f`e6a0c440 fffff803`33449b8e : ffff9d81`00573348 00000000`00000000 ffff9d81`005734b4 00000000`00000107 : UcmUcsiCx!UcmUcsiCx::CommandHandler::SendUcsiCommand+0x78
ffffee8f`e6a0c480 fffff803`3344c7f9 : ffff9d81`03fb6ba0 ffff9d81`03fb6f00 00000000`00000000 fffff803`33451110 : UcmUcsiCx!UcmUcsiCx::Opm::SendResetCommandAndGetResponse+0x7e
ffffee8f`e6a0c4d0 fffff803`3344e06e : fffff803`33454100 fffff803`3344a830 00000000`0000005d fffff803`334525f8 : UcmUcsiCx!UcmUcsiCx::OsPolicyManagerStateMachine<UcmUcsiCx::Opm>::EntryFuncs::SendPpmResetCommandEntry+0x9
ffffee8f`e6a0c500 fffff803`3344e8c7 : ffff9d81`03fb6ba0 ffff9d81`03fb6f00 ffff9d81`03fb6f88 00000000`0000000a : UcmUcsiCx!SmFx::StateMachineEngine::StateMachineEngineImpl::ExecuteCurrentState+0x82
ffffee8f`e6a0c580 fffff803`3344d9e0 : ffff9d81`03fb6ba0 ffff9d81`03fb6f88 00000000`0000000b 00000000`00000000 : UcmUcsiCx!SmFx::StateMachineEngine::StateMachineEngineImpl::ProcessEventQueue+0x13b
ffffee8f`e6a0c5e0 fffff803`33448aa6 : ffff9d81`00573348 fffff803`334525f8 fffff803`33454100 00000000`00000000 : UcmUcsiCx!SmFx::StateMachineEngine::EnqueueEvent+0xfc
ffffee8f`e6a0c620 fffff803`334599ef : ffff9d81`005735b0 00000000`00000000 00000000`00000000 fffff803`33454100 : UcmUcsiCx!UcmUcsiCx::Opm::StartPowerUp+0x5e
ffffee8f`e6a0c660 fffff803`33443f3f : 00000000`00000000 ffff9d81`05b856c0 ffff9d81`028979b0 0000627e`fd768648 : UcmUcsiCx!UcmUcsiCx::Ppm::PowerOn+0x77
ffffee8f`e6a0c6c0 fffff803`2542015d : ffff9d8f`fad80710 00000000`00000000 ffffa8e3`00000000 fffff803`253a4216 : UcmUcsiCx!UcmUcsiCx::CxDevice::EvtCxDevicePreSelfManagedIoRestart+0x9f
ffffee8f`e6a0c700 fffff803`25429b02 : ffff9d8f`fad80710 ffff9d81`02897b30 00000000`0000000c fffff803`253b2051 : Wdf01000+0x8015d
ffffee8f`e6a0c760 fffff803`253cdeb1 : ffffee8f`e6a0c888 00000000`00000000 ffff9d81`01cf4850 ffffee8f`e6a0c828 : Wdf01000+0x89b02
ffffee8f`e6a0c790 fffff803`253b911a : ffffee8f`e6a0c888 00000000`0000000c 00000000`00000000 00000000`00000000 : Wdf01000+0x2deb1
ffffee8f`e6a0c7d0 fffff803`253b77fa : ffff9d81`01cf47b0 ffff9d81`01cf47b0 ffff9d81`01cf4878 fffff803`2543c9c8 : Wdf01000+0x1911a
ffffee8f`e6a0c800 fffff803`253b0cce : 00000000`00000000 ffff9d81`00000000 ffff9d81`037fb1f0 fffff803`253b7aea : Wdf01000+0x177fa
ffffee8f`e6a0c880 fffff803`253b1e0e : ffff9d81`017e8000 00000000`00000700 00000000`00000300 fffff803`2543c900 : Wdf01000+0x10cce
ffffee8f`e6a0c900 fffff803`253b136e : ffff9d81`017e8278 fffff803`00000000 ffff9d81`017e8250 00000000`00000000 : Wdf01000+0x11e0e
ffffee8f`e6a0ca70 fffff803`253b5a79 : ffff9d81`017e8250 00000000`00000000 00000000`00000000 00000000`00000000 : Wdf01000+0x1136e
ffffee8f`e6a0cab0 fffff803`23c67c0f : ffff9d81`06724db0 ffff9d8f`ff4749d0 00000000`00000000 fffff803`2ce25020 : Wdf01000+0x15a79
ffffee8f`e6a0cb00 fffff803`23cbd4b5 : ffff9d8f`f4c78a20 ffff9d8f`fdc63040 fffff803`23c67b10 00000000`0000000c : nt!IopProcessWorkItem+0xff
ffffee8f`e6a0cb70 fffff803`23d2a7a5 : ffff9d8f`fdc63040 00000000`00000080 ffff9d8f`f4caf080 00000000`00000000 : nt!ExpWorkerThread+0x105
ffffee8f`e6a0cc10 fffff803`23dc8b2a : fffff803`1f0ea180 ffff9d8f`fdc63040 fffff803`23d2a750 00000000`00000246 : nt!PspSystemThreadStartup+0x55
ffffee8f`e6a0cc60 00000000`00000000 : ffffee8f`e6a0d000 ffffee8f`e6a07000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a


SYMBOL_NAME:  UcmUcsiCx!UcmUcsiCx::GenerateCommandTimeoutDump+10e

MODULE_NAME: UcmUcsiCx

IMAGE_NAME:  UcmUcsiCx.sys

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  10e

FAILURE_BUCKET_ID:  LKD_0x1D4_COMMAND_TIMEOUT_1_UcmUcsiAcpiClient_UcmUcsiCx!UcmUcsiCx::GenerateCommandTimeoutDump

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {89bec524-7638-cd83-4566-ae3a60c64ef4}

Followup:     MachineOwner
---------

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.