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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-29-2019 05:49 PM - edited ‎06-29-2019 05:51 PM

HP Recommended
Product: HP ZBook Studio x360 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I am considering buying a manufacturer-refurbished HP ZBook Studio x360 G5 from US with 1 year standard (probably US-only) warranty and upgrading the warranty to a 5-year NBD onsite + travel CarePack since I will be travelling a lot in Europe and the U.S. Reading through the forums and HP's site there are two questions I am not really clear on:

1. Would actually such a warranty upgrade be possible, i.e. is there in theory any obstruction to this?

2. How much does NBD onsite + travel actually cover? In order to get the hardware repaired on site and on the next business day, is it still really necessary that the exact same model should be offered in the country I am residing in? It doesn't really make much sense to send the laptop back to the U.S. if I am paying for NBD onsite. Assume that the countries in question all have HP service centers.

 

I need to be certain of these aspects before I pull the trigger.

 

Thanks!

 

 

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