• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-11-2020 10:19 AM

HP Recommended
Product: HP Prime G2
Operating System: macOS 10.15 Catalina

I'm on macOS (latest Catalina 10.15.6), Hp Prime Connectivity Kit 2.1.14425 (2020 1 16) and have a Prime G2 (Hardware D) with Software 2.1.14433 (2020 01 21), Operating System V2.060.650.

The Prime is connected via a microUSB to USB-C cable which served me well for a long time and indeed has worked fine in this setup.

However, currently I have the following problem: 

  • The Prime is connected.
  • I start the Connectivity Kit app on the Mac.
  • The Prime is listed and the Monitor panel shows its screen.
  • As soon as I click on the disclosure triangle to the left of the Prime where it is listed in the Connectivity Kit the Prime crashes with the message "Your HP Prime had a problem and will reboot in 3 seconds".
  • Which it does – but as soon as it comes back to its Home screen, after another 3-4 seconds, the Connectivity Kit crashes.
  • This happens always.

Are there newer versions available? The Connectivity Kit doesn't report/find newer app/firmware versions.

 

Any advice?

 

Thanks a lot!

Stefan.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.