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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-26-2019 10:18 AM

HP Recommended
Product: HP Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I suddenly found that i was unable to print to my new HP Officejet Pro 6978 via the network. I went throught all the remedies suggested by HP, including Scan & Print Doctor, deleting the printer, re-booting the system and on and on for over a day.  Eventually I realised that the problem only started when I installed an old printer - an HP Officejet 5610 all-in-one.  I deleted that printer as weel as the HP 6978, and then went to "add printer" in "Scanner & Printers".  No problem, the installation went ahead with no problem (previously i always got a driver unavailable message) and I was able to print via wifi immediately.

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