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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-16-2021 09:52 PM

HP Recommended
Product: Officejet 4500
Operating System: macOS 11.0 Big Sur

Hi there,

 

I have been troubleshooting my HP Officejet 4500. There are two issues...

 

USB Connection:

When I print from the USB connection I get a USB malfunction notification. I do have a new macbook air and the USB has to be attached through a lighting port adapter.

 

Wireless Connection:

When I print via wireless, the printer shows up on the list, I hit print, it says printing page 1 0% and then give a printer is offline message. When I return to the printers page it reads "Error" with a yellow dot.

 

What I've tried:

I have reconnected the printer to the internet

I have unplugged and replugged power to the printer

I have restarted my computer

I have reset all printers from my computer and added the printer from scratch

I have reset my modem

I factory reset the printer and went through the initial set up. (Note the cartridge alignment prints just fine).

I have installed the HP drive software over again (3 times)

 

Hoping someone can help me figure this out. The printer is in great shape and I would love to be able to use it.

 

 

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