• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-21-2019 02:36 AM

HP Recommended
Product: HP Scanjet Flow N9120 FN2
Operating System: Microsoft Windows 10 (64-bit)

Dear Sir/Madam,

 

I encountered an error as per the screen shot below when I am scanning a document using the flatbed of the scanner. the said document can't be put in the document feeder as the document itself has an object attached to it and it is not recommended as per the scanner's instructions.

Capture.PNG

 

Here are the troubleshooting steps that I have performed thus far:

1. close down the HP Scan application and re-run the application to perform the scanning - error still occur

2. set the document size to "auto-detect" - the document is scanned but the end result of the scanned document is not acceptable as it only captured a portion of the document. (the document size is A4)

3. set the document size to "A4" - the document sometimes can capture but most of the time encounter the error as per the screenshot.

4. uninstall the HP Scan Extender and reinstall it again, but the error still remain.

 

Is there an update patch/version for the HP Scan Extender to download?

 

Please do let me know if you required additional information.

 

Thank you

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.