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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-11-2019 01:46 PM

HP Recommended
Product: Samsung Xpress M2875DW
Operating System: Microsoft Windows 10 (64-bit)

For years, I could use the Samsung Easy Document Creator to scan documents, but now I keep getting the message

 

I/O error while communicating with the device. Please wait and try scanning again. If it does not help, please turn the device off, then switch it on and wait while it warms up.

 

I have no idea why this has suddenly started. I am still able to print without any problems.

 

I have a Samsung Xpress M2875DW connected to a PC running Windows 10.

 

Thank you for your help!

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