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‎08-26-2021 09:17 AM - edited ‎08-26-2021 09:18 AM

HP Recommended
Product: Office Jet 6962
Operating System: Microsoft Windows 10 (64-bit)

Can someone please tell me what line 55 labeled PE means on the printer status report?  For the Magenta cartridge it says 2 .  Cyan Yellow and Black it says 0.     

 

Reason I ask ... I am having an issue where magenta is showing up whenever I print blue.   There is a magenta streak in the blue output.    I've tried multiple cleans using the cleaning process ... so many in fact that I used an entire set of colored cartridges in a couple of days.   

 

I just resorted to getting some electronics contact cleaner and manually cleaning the print heads.   That seems to have done the trick now but when I see the 2 for the magenta column on line 55 I wondered what that meant.  

 

 

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