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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-28-2021 01:09 PM

HP Recommended
Product: Hp Deskjet 2544
Operating System: Microsoft Windows 10 (64-bit)

I recently replaced my router.  My printer was being used as a wireless printer.  I have had this printer for about 5 years and it has not given me any problems.  I rarely use it, but enough, and I am familiar with its operation.  Now, I can't print.

 

The blue network printer indicator light on the printer blinks.  I pressed the network indicator button and black print button simultaneously and got a diagnostic printout of information about my printer.  The SSID identification on the printout  is listing my old router wifi address.  A message says:  Your HP printer is unable to connect to your wireless router.   I don't know how to change the SSID and I believe this is the problem.  I've tried so many things that I have lost track.  One thing I tried was to download the driver and go through the install process again.  I entered the new router information and still my printer is not being recognized.   I even tried the virtual chat -- no help.  I tried HP Smart -- no help.  YouTube videos -- no help.   I can't find where I can change the wifi address.  I finally just connected a USB cable to print that way.  I'm using Windows 10. Please send help!

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