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‎02-04-2024 04:52 AM - edited ‎02-04-2024 05:00 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

Hi all,

I have an MFP M283fdw and a problem with the scanner - it seems as though the scanning bar is in the wrong position - rather than being over on the very left hand edge of the flatbed, it's almost 2 inches in from the side which means that when scanning, I'm missing the first couple of inches of the document. It also has the additional annoyance that it completely misses anything coming in from the ADF - with the scanning bar out of position, it doesn't register the document or photo coming through the ADF.

I have tried installing/uninstalling/reinstalling software

set scanning size to whole available area/then a4 etc

scanning from printer

scanning from printer software

scanning from HP smart

rebooting the printer several times

factory reset printer twice 

 - nothing is working!

 

does it have to be dismantled and the bar readjusted by hand?

if so, does anyone know how to do this?

 

Please can someone help - it's driving me mad!?

 

Thanks for your time

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