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HP Recommended
HP M5035x MFP
Microsoft Windows 10 (64-bit)

I have read hours of nonsense, unintelligible gibberish, and unresponsive answers from other users about this simple, narrow problem that for a number of years has gone unanswered.  I am stepping up to the plate to ask it myself in plain, simple English.  Please read and please help.

 

I aquired an HP M5035xMFP ("5035") second-hand that was working with no problems, specifically with its send-to-folder function.  I set it up after never having any experience with it or any HP send-to-folder MFP before.  All functions except the send-to-folder and send-to-email work fine.  I updated the firmware to HP's latest version 48.430.1.  Specifically, I want to focus only on the send-to-folder function in this post to narrowly tailor both my content and potential replies.

 

The problem is that the 5035 appears to randomly pass through good scans about 60% of the time and fails to pass through good scans 40% of the time.  Sometimes the scans are 0KB, and I know there is no valid file.  Other times, file sizes are larger and look appropriate, perhaps even 700KB, yet the .pdf will not open.  In either case, when trying to open the .pdf, a message appears that says, "Something’s keeping this PDF from opening."  I am alternating using Adobe Acrobat 9 Professional and whatever generic .pdf viewer came with my 4-month old HP Envy x360 laptop; neither is the problem and I have eliminated that theory.  One thing is for certain:  I can scan only two pages, seldom three, and very seldom more than that, or else the file will be unable to open -- so I keep scans to a maximum of two pages.  It seems after hundreds of tests that a lower scanning resolution of 300 dpi or less brings more certainty that the file will open -- but keep in mind that there is only a 60% probability that it will as already stated in this paragraph.  This is very laborious and frustrating in a business-setting to try to assemble large 50-page scans from 25 two-page scans.  This insanity must soon stop!

 

In the digital sending log in the JetDirect utility, if I choose any of the scan failures, the following message appears when selecting "details:"

 

"(An error has occurred that will require administrator assistance. Please use the troubleshooting feature.)
error code: 6005 error component: 0110"

 

When I press "troubleshoot" as instructed above, another window pops up (in JetDirect) that says, "An error has occurred that will require administrator assistance. Please use the troubleshooting fea..."

 

I would really like to use the 5035 as my main scanner, so the scan-to-file feature is imperative to have.  As an aside, although the print quality is horrible, the scanner has good qualities of being large format and much faster than average, albeit that the 5035 is 11 years old.  Please provide your intellect and guidance to solve this nasty problem.  Thank you.

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