Eagle Eye IV USB

Anonymous · ‎09-09-2020

Hi,

How do I turn the picture upside down (ceiling mount)? I'm using it with a MTR system (Crestron Flex for Teams). Can't find any good information about this.

//Stefan

MichaelLevesque · ‎09-09-2020

If you have a trio/C60 attached the settings are in the web interface.

Anonymous · ‎09-09-2020

Hi,

nopes - I only have the camera. So it’s not possible to do anything with it if I don’t have another polycom hardware as controller?

//Stefan

MichaelLevesque · ‎09-09-2020

What are you using as your controller?

Anonymous · ‎09-09-2020

Hi,

Nothing, except an usb connected to crestron flex for teams. I thought it could be used standalone. It works, I get a picture and I control it with the remote controller that come with the camera.

//Stefan

SteffenBaierUK · ‎09-09-2020

Hello @StefanA

the only way to invert it is to connect it once to a Trio with a Visual+ and set it as inverted. It will then keep that setting. No way around this.

Replied via a mobile device

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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jschertz · ‎09-10-2020

MTR does not support a way to invert the video source, so the EagleEye IV USB cannot be mounted from the ceiling.

Anonymous · ‎09-10-2020

Hi,

I figured out that 😞 Why? When you check Microsoft - it says this camera works with MTR, but I guess not all features 😞

Release a fw or app where you can configure the camera without extra hardware. 🙂

//Stefan

SteffenBaierUK · ‎09-10-2020

Hello @StefanA

a official feature request via a Poly reseller detailing the missed business opportunity would be required for something like this

replied via a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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