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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎10-24-2024 08:32 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I've had my Polycom Studio for years.  This is the first of the series directly from Polycom, before Plantroncis purchased the company and well before HP finally acquired POLY. 

I have the Studio connected to my Mac and have been using for years.  I downloaded the "Poly Lens" and want to update the software as the app is stating I need to. 

My PW, which has always worked, is no longer working.  I've reset the unit (Pin Hole), but still no success.  Help please. 

3 REPLIES 3

‎10-24-2024 08:56 AM

HP Recommended

Hello @ELong67 ,

 

welcome to the HP Poly community.

 

Please clarify the exact product as there is no Polycom Studio 700, there was only a Poly GroupSeries 700 which is end of sale and end of life.

 

Poly Lens Desktop is not a product to be used with this older hardware.

 

The Community Video FAQ contains:

 

  • Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
    Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

    A list of older Audio, Video, and Voice archived software and Release Notes articles are published on Official HP® Support knowledgebase. These articles are snapshots of Poly support portal before its sunset in Dec 2023. For any new software release after, please follow the new software distribution path.

    To search for archived software and Release Notes, please follow the instructions:
  1. Open the Official HP® Support site.

SteffenBaierUK_0-1729781668148.png

 

In the search bar, type in “Archived' after the name of the product you are looking for, in this example we searched for the RMX Software and Archived Release Notes

SteffenBaierUK_1-1729781668157.png

 

The Terms "group series archived" should show you available results.

 

The FAQ also contains details about the factory reset etc.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-24-2024 09:00 AM - edited ‎10-24-2024 09:21 AM

HP Recommended

Okay, I'm missing something. Here is the serial # 8G19244EF178F9. Can you help me by looking this up? 

This is the device name: Poly Studio USB Video Bar

Here is a site showing the image of my device: https://store.jammatech.com/shop/poly-studio-usb-video-bar/

 

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‎10-24-2024 09:27 AM

HP Recommended

Found my resolution on YouTube: https://www.youtube.com/watch?v=_gd4kxSOM-0&t=128s

1 person found this reply helpful
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