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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎11-02-2024 09:24 AM

HP Recommended
Product: Poly P5 Studio Webcam

I just got a Poly P5 Studio Webcam and my computer detects that there is a microphone, but I can't seem to get it to actually record or pick up any audio. I've tried updating the firmware through the Poly Lens app and it says I have the most updated.

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1 REPLY 1

‎11-04-2024 10:56 AM

HP Recommended

Hello @Mootsy Welcome to the Poly HP Support Community. 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Meghana  

Have a great day

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