P5 no video after 1.98 Update

[Jules130]

I plugged  in a brand new P5 and couldn’t use the camera until it was updated to version: 1.98 (arrive 1.96)

As soon as it does the update, no image, no green light but shows as connected in Lens.

Poly NZ sent me a new one after my 3 year old one has exactly the same fault.

How do I roll Firmware back? I cannot find a link

TIA

[SteffenBaierUK]

Hello @Jules130 ,

welcome to the HP Poly community.

I am confused, So the new one, the replacement you got for your 3-year-old only worked after updating it to 1.98 but now it does not?

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[Jules130]

Hi Steffen, my Poly P5 has been working fine. After the weekend it was not, with the fault mentioned.

I tried to reset it, but no result. It had been running 1.98 I believe.  My good friend at Poly NZ sent me a new (old) one for free.

I plugged it in and it forced the 1.98 update (Green light was flashing) it was on 1.96 out of the box. After 1.98 update not image or light on the top.

I have plugged both in to my Macbook with the same result. Very strange, love my P5.

Jules

[SteffenBaierUK]

Hello @Jules130 

I suggest you work with your friend at HP Poly to get this sorted.

Best regards

Steffen Baier