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‎12-17-2019 07:29 AM

HP Recommended

Hi

 

We have installed 2 Polycom Eagle eye IV cameras for our Zoom conferencing and both camera output on the QLED TV is pixelated or blur. it is connected to a MacMini running Zoom Room apps. Anyone have similar issue and any idea how to resolve it 

 

Eric

4 REPLIES 4

‎12-17-2019 08:53 AM

HP Recommended

Hello @Eric Sun ,

 

Welcome to the Poly Community.

 

Is this the Polycom EagleEye IV USB camera? If yes then as stated in the Data Sheet it is only compatible with the stated Certified Skype Room System, Polycom Trio 8800 Visual+

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-19-2019 09:09 AM

HP Recommended

Hi Steffen,

 

Yes, it a EagleEye IV USB Camera, 12x zoom with USB2.0 interface. There is no fixed or firmware upgrade for this Camera to work on Zoom room?

 

Regards,

Eric

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‎12-19-2019 09:19 AM

HP Recommended

Hello Eric,

 

to my knowledge, this is not an officially supported scenario.

 

I would suggest you work with Zoom on this. To my knowledge, we do not advertise this as a Camera for a Mac.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-23-2019 08:32 AM

HP Recommended

Hi Eric,

EE IV USB is interoperable for Zoom Rooms (see release notes) and also the camera presets are supported with the latest software version 1.2.1

I have Zoom customers using it (also with the Trio as Zoom Room controller).

Download and unzip the software in the root folder of a USB flash drive and plug it into the EE IV USB, wait until the upgrade is completed.

https://support.polycom.com/content/support/north-america/usa/en/support/peripherals/eagle-eye-iv-us...

Jan Zoetemelk shows here how to upgrade it: https://youtu.be/AbPrDIxLiNk?t=177

 

Regarding the video quality/resolution Zoom uses only 720p.

 

BR

Chris

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