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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎08-14-2023 06:17 AM

HP Recommended

Hi again

 

Has anyone had any clicking noise from their Poly Studio USB?   

It sounds like the camera to me and if tracking is turned off it's still there, 

 

It also only does it when the camera is accessed for example, in a call or in Companion camera preview.

I've attached a quick video of the noise. Edit, annoyingly I cannot upload a video only a photo and that doesn't help.

 

We have x2 Studios so far with this issue.

 

 

thanks

1 REPLY 1

‎08-14-2023 07:03 AM

HP Recommended

Hello @chapp0 ,


Welcome to the HP community.

 

An issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature


Best regards


Steffen Baier

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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