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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎09-21-2021 03:21 AM

HP Recommended

Hi all,

I have a Polycom Studio model P.009. Yesterday, when I was going to start a conference, the system didn't start. It didn't turn on the leds and it didn't work at all. 

If I go to the device manager, I just can see QUSB_BULK in other devices section.

I have launched Polycom Companion Software but It is waiting for Polycom Studio via Usb and it does not find it.

Do you know how can I resolve this problem? 

Thanks in advance.

 

12 REPLIES 12

‎09-21-2021 03:33 AM

HP Recommended

Hello @jluis ,

 

Welcome to the Poly Community.

 

Please contact our support organisation in your region as outlined >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-21-2021 07:14 AM

HP Recommended

Thank you. I have reported this issue to the support team.

Hope they resolve my problem!

Was this reply helpful? Yes No

‎09-22-2021 02:45 AM

HP Recommended

The support team has answered to my question but no solution because my product is out of warranty...

 

Could anyone help me with my problem, please?

Was this reply helpful? Yes No

‎02-22-2022 09:22 AM

HP Recommended

Hi! Have you managed to get any solution?

Was this reply helpful? Yes No

‎03-07-2022 08:54 AM

HP Recommended

From the first wave of Studios that had to be RMA'd due to bad firmware, we upgraded all ours to the v1.4 firmware. 

 

Now however just had another 5 go down with the QUSB_BULK error.

4 just died with this error, another got the error whilst I was upgrading to v1.5 of the firmware.

 

Even if out of warranty it's very bad and seems quite obvious from the tech note 179409 - where the firmware was to blame - that there still must be bad firmware even several versions later - Although now most products are out of warranty it makes one wary about buying anymore.

Was this reply helpful? Yes No

‎03-08-2022 06:53 AM

HP Recommended

Another day, another Studio bricked with QUSB_BULK - this one was on v1.4 of firmware - just changed the provisioning server to new Lens one and...............QUSB_BULK.

 

Luckily this one is in warranty.

Was this reply helpful? Yes No

‎03-08-2022 07:42 AM

HP Recommended

Hello @A-le ,

 

Welcome back to the Poly Community.

 

Pretty sure we changed the warranty to 3 years for Poly Studio USB.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-08-2022 07:50 AM

HP Recommended

image

 Still showing 1 year on the product registration page.

Was this reply helpful? Yes No

‎03-08-2022 09:07 AM

HP Recommended

Hello @A-le ,

 

Simply call our support team. I am pretty sure this was extended.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.