• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-12-2009 06:02 AM

HP Recommended

Same problem. When printing a testpage, Windows explorer stops functioning . HP710C Windows7 driver installed, no error messages.

Christmas is coming and I'm deaming of a new printer.. It will not be a HP.

 

Tags (2)
Was this reply helpful? Yes No

‎12-21-2009 06:03 PM

HP Recommended

A Microsoft engineer has confirmed there is a bug in the 64 bit version of the Deskjet 710 for both Vista and Windows 7.  This also affects the 720, 810, 820 and 1000 series of HP Deskjet printers.  The 32 bit version works properly.  I do not know of any workaround for 64 bit Windows. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎01-07-2010 10:10 PM

HP Recommended

There is a recognized problem with the 64 bit driver for Windows  7 for quite a few HP printers (710, 712, etc.).  Does anyone know when Hp is going to correct the problem?  Most users cannot wait forever.  There must be a timeline for a fix or a company directive that it will never be fixed!  Does anyone know what the story is???

Tags (1)
Was this reply helpful? Yes No

‎01-10-2010 06:23 PM - edited ‎01-10-2010 08:59 PM

HP Recommended

There is a patch that corrects the issue available here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎10-25-2010 06:03 AM

HP Recommended

You are a big

Now my hp 710 c function with the  PACHT

Tanks by CRAFEN

Was this reply helpful? Yes No

‎05-12-2011 08:00 AM

HP Recommended

This solution worked for me the first time. But after removing the USB from the computer, and plugging it back again, my printer now doesn't work. It says the driver failed to install. The original cable for my HP 710C had the ones with the needles on it (the old version) so I recently bought an adaptor so that I can plug it on USB port on my new Windows 7 computer. As I've said, the solution here worked at first but now, my pc does not recognize the driver at all. What could be the problem? I'm running on Windows 7 32-bit. Hope you can help.

Was this reply helpful? Yes No

‎05-12-2011 08:41 AM

HP Recommended

 

@kateykate wrote:

This solution worked for me the first time. But after removing the USB from the computer, and plugging it back again, my printer now doesn't work. It says the driver failed to install. The original cable for my HP 710C had the ones with the needles on it (the old version) so I recently bought an adaptor so that I can plug it on USB port on my new Windows 7 computer. As I've said, the solution here worked at first but now, my pc does not recognize the driver at all. What could be the problem? I'm running on Windows 7 32-bit. Hope you can help.

There are a few things to check.  First, did the unit ever work with the new adapter?  What driver does it say failed to install, the USB-parallel converter or the printer driver?  Both are required for the printer to work when connected with a USB-parallel cable.  Second, the patch indicated only applies to the 64 vit version of Windows 7.  It is not necessary for the 32 bit and would cause problems if installed on a 32 bit system.  If the patch was applied let me know and I can post information on how to "undo" this.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-12-2011 08:49 AM

HP Recommended

Nope, i did not install the patch for the 64-bit.

 

I have already printed once using this cable, about 2weeks ago. After printing, i unplugged the usb from the pc and i haven't tried printing until now.

 

I've mentioned earlier that it says, it failed to recognize the driver. But now that i have unplugged and plugged the usb cable again to my computer, it did not react anymore. It did not say whether it has recognized the usb cable or not.  When i print the test page, the status is Error Printing.

Was this reply helpful? Yes No

‎05-12-2011 01:35 PM - edited ‎05-12-2011 03:02 PM

HP Recommended

I would love to find out some info on undoing this too. I have a Deskjet 712c (that I know uses the same driver as the 710c) that I applied the Windows 7 patch to and have been using perfectly for about a month now. This morning I started having problems that I haven't had before (showing error printing, getting stuck offline, etc). I tried everything, restarting the spool, the computer, etc, and finally decided to delete the printer and driver and reinstall. However, now my computer won't even recognize the USB cable when I unplug/plug it in and I can't do anything.

Was this reply helpful? Yes No

‎12-17-2011 10:23 PM

HP Recommended
Great work! Now my daughter can print through our home network. A wonderful job. Thanks again.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.