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07-12-2009 03:18 AM
I find it quite difficult to find straight forward information in just a few clicks within these forums about whether or not my HP device (e.g., J6480) will (a) be supported under Windows 7 (b) will be fully functional (e.g., will HP Solution Center be fully functional under Windows 7 or will it be "crippled" so that things like scan-to-PDF and duplex printing won't work, except when using the physical buttons on the device).
It would be even better if there were a straight forward way to go to the main HP web site and find the above information instead of having to search for it in the user forums, but alas, trying to discern that above information from the main HP web site leads to a bewildering trip through screen after screen in the Windows 7 section, searching in vain for a list of HP devices supported by Windows 7 and to what degree the full set of functionality will be available.
I went through this same frustrating scenario years ago when Vista came out and I tried to find out similar informatoin for my HP scanner. It appears I'm in for the same frustrating search all over again. Nothing has changed. No lessons appear to have been learned by HP in the intervening years.
07-12-2009 03:52 AM
07-12-2009 05:35 AM
Thanks for the opinion regarding the J6480.
I think the J6400 series has been discontinued, so you can imagine the heightened level of concern on my part regarding its longevity as a fully functional device under Windows 7.
The nasty back-and-forth fight between HP and Microsoft on why there weren't Vista drivers when Vista was first released to the public (MS: we gave you the driver specs three years ago, HP: you kept changing that spec right up to the last beta, so don't blame us) is not something I wish to see repeated with Windows 7. That kind of playground fight didn't help get Vista off to a good start. I avoided Vista because my HP scanner wasn't supported. I only replaced it (and my HP LaserJet 6L) this year with a J6480 and am not in the mood for more "planned obsolescence" on the part of HP or Microsoft when it comes to running my HP devices *WITH FULL FUNCTIONALITY* on Windows 7.
07-12-2009 12:15 PM
08-11-2009 02:07 PM - edited 08-11-2009 02:09 PM
I pulled down a copy of the official August 6, 2009 release of Windows 7 Ultimate 64-bit edition, carved out a small 20GB partition on my hard drive and installed it side-by-side with Vista Ultimate SP2 (with Vista still the default). My HP J6480 was recognized during the Windows 7 install and I was prompted to provide its (hard-coded by me) wireless network IP address and the wireless network security (via WPA2) password to give it "basic" functionality.
When I tried to install HP Solution Center (the latest one from the HP support site, not the one on the original CD), it refused to intall initially, but after I let Win7 determine the compatibility level of the installation routine, it installed correctly.
When I tried to use HP Solutoin Center it kept saying my printer wasn't available even thought I could use Windows Properties/Print Test Page successfully. Finally, I noticed that under Control Panel/Printers, there were two J6480 printers, one with a 'regular IP address' (the one Windows 7 discovered during intial install) and a second one that the HP installation software created. That second one was the default printer and did not work with HP Solution Center. Using Control Panel, I changed the default printer back to the original one that Windows 7 installer discovered and configured. Doing so fixed the problem. I printed and scanned several things via HP Soluion Center and they all worked correctly. I don't use the fax part, so I cannot comment on Windows 7 compatibility.
Being a bit more curious, I saw that the second printer that the HP installation software created was not a 'regular IP' type of device, but something with the letters WPS. I'm not sure what a WPS printer is. All I know is that the one using a regular IP address protocol is the one that works for me.
08-11-2009 05:01 PM
Hello HP employee,
Can you tell where to find the driver for the J6424 to use with Windows 7? The one currently available does not work. Thanks
Windows 7 drivers for this printer has not yet been released. Use the Windows Vista driver and run it under VIsta Compatibility mode.
09-08-2009 03:09 AM
what should i do in order to fix this problem and use the solution center already??
10-26-2009 06:17 PM