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Hanna
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Solved!

PSC2355 All in One on Windows 7

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When I try to install the latest drivers for this printer on Windows 7 32 bit, I get an error message as below.

I bet there is nothing wrong with the driver itself, just that Win7 doesn't like the installation routine. 

(Needless to say my regular user account IS an administrator, and I also tried the regular Administrator account. 

How do I get around this problem?

Is there anyway I can manually copy the right files into the right directory?

I'm desperate to use this printer and I'm sure not going to replace a fully working and very reliable printer over this....

 

Message Edited by Hanna on 10-08-2009 09:17 AM
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DexterM
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Try this: When you're installing the software, and get this this window again, press and hold the Ctrl+Shift button and click on the Cancel button in this window. See if you can proceed then. You may get the same warning again, so do the same thing again and again until you can't do it anymore, or the installation is complete.
I am an ex-HP Employee. Currently inactive on the forum.
Hanna
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Thanks for the response.

Actually, I found a way around this, based on mixing a few other answers on this forum.

Here's what to do: 

 

1) After the first failed attempt at installing, go into the Temp directory (open by Start>Run>%temp%)

2) Find the directory called 7zS(something).  Copy this directory to your Desktop or some other convenient location. 

3) Open the copied directory and locate the Setup.exe file. 

4) Right-click on the Setup.exe file and select Properties

5) In the properties dialogue, select the Compatibility tab.

6) ....and then check Run as Administrator, and Run in [any] Windows XP mode. 

7) Press Apply to save and close the Properties box. You still CANNOT use this setup.exe file, but fear not.... instead: 

😎 Open Device Manager and plug in the USB connector of your printer, while carefully observing the Device Mgr window

9) Windows 7 should be able to recognise the "new device" as a printer. Right click on the new device and select "Update Driver".

10) Windows will then ask you where to find the drivers. At this point select the folder with the setup.exe file that you modified earlier. 

 

Et voila, now the driver installs!

 

I was able to print just fine, but I haven't checked if the scanner works.

Windows 7 displays a very fancy picture of a scanner with a little green, ticked check-box next to it, so I think it works. 

 

Message to HP: I have worked in IT for many years, so obviously I don't mind terribly improvising in this way (apart from the couple of hours lost on messing around with this. But really, there ought to be a Win 7 compatible installer for this popular printer available for download.

I've just reinstalled all my software on Win7 and this is actually the first problem that I've encountered.

 

Message Edited by Hanna on 10-08-2009 01:27 PM
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