I am trying to install my HP Photosmart c6380 onto my compaq presario cq60-215dx laptop wirelessly and it has been giving me problems after problems. First time installed it worked perfectly then we moved and it has never worked since. I have tried uninstalling the program and reinstalling it. However via disc or online it kept telling me that a driver was not available. Finally it was uninstalled and I just now tried reinstalling it and it says "HP Installer Network UI Plug-In has stopped working" when I try to install it over the network. My husband and I just received this printer not even 2 months ago, and have only used it a couple of times before we moved. And now we can't even use it. Please let me know what I need to do to install it on my laptop wirelessly and his (he has the same laptop as I with Windows 7) I went into the control panel and unenabled internet explorer because I read somewhere that that might be the problem, it did not have the option to uninstall the program so I went and turned it off. Any help would be awesome, thanks!
Microsoft does have an official Windows 7 RC Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to post this issue there for further assitance.
One thing I can also suggest -- have you tried to download the drivers for Windows Vista and install them through compatibility mode. The support team at the Win 7 forums will ask this as well.
Jessica Microsoft Windows Client Team
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