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jacquelynabrams
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Photosmart c6380 and windows 7

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I am trying to install my HP Photosmart c6380 onto my compaq presario cq60-215dx laptop wirelessly and it has been giving me problems after problems.  First time installed it worked perfectly then we moved and it has never worked since.  I have tried uninstalling the program and reinstalling it.  However via disc or online it kept telling me that a driver was not available.  Finally it was uninstalled and I just now tried reinstalling it and it says "HP Installer Network UI Plug-In has stopped working" when I try to install it over the network.  My husband and I just received this printer not even 2 months ago, and have only used it a couple of times before we moved.  And now we can't even use it.  Please let me know what I need to do to install it on my laptop wirelessly and his (he has the same laptop as I with Windows 7)  I went into the control panel and unenabled internet explorer because I read somewhere that that might be the problem, it did not have the option to uninstall the program so I went and turned it off.  Any help would be awesome, thanks!
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PrinterTech909
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the problem here is your using windows 7..

there is no available driver for the windows 7 OS.. it may have work for the first time but windows 7 will update once in a while...

that why you were not able to use it properly..

 

the best thing you can do is use the generic driver for all hp printer which is Deskjet 990c..

 

Just wait until windows 7 drivers are available for download..

 

🙂

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JessicaD42
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Jacquelynabrams,

Microsoft does have an official Windows 7 RC Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to post this issue there for further assitance.

One thing I can also suggest -- have you tried to download the drivers for Windows Vista and install them through compatibility mode.  The support team at the Win 7 forums will ask this as well.

Jessica
Microsoft Windows Client Team

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