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surat
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Message 1 of 3
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Photosmart essential 3.5 doesn't recognise c309a as printable dvd

HP Recommended

Just purchased this HP C309a and it has print dvd/cd capability.

Installed full software and driver.

tried to print dvd with photosmart essential 3.5 and when after I choose disc format, it is asking to select print device.

I chose c309a series but it shows this device is not recognise as a printable dvd.

 

Any idea to solve this? 

 

I connected using ethernet cable.

 

I can print normal paper or photo but not this dvd.

 

Thanks.

2 REPLIES 2
surat
Author
Level 1
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Message 2 of 3
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HP Recommended

I think something wrong with photosmart essential 3.5. If I use windows 7, it won't recognise c309a as printable dvd.

If I use Win XP, it is working correctly.

 

So HP SUPPORT, please update the software and make it compatible with Windows 7.

 

Thanks

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WesleyB
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Message 3 of 3
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HP Recommended

Hi,

 

I have my HP Photosmart Premium connected via USB and I am having the same issue.

My OS is Windows 7 RTM x86 and I am using HP Photosmart Essentials 3.5.

 

Kind regards,

Wesley

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