cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
eClaire
Level 4
69 67 2 15
Message 1 of 1
442
Flag Post

Product Not Recognized as Valid When Ordering WIndows 7 Upgrade

HP Recommended
Hi - Quick update. As some folks have experienced, there are a few product #'s not being recognized when ordering. 

Confirming that the ordering system is hiccupping on a few product #'s and that this is being addressed (it feels more like a belch if it happens to you.  Understood.)  

 

My advice is to give it a couple weeks, to let the kinks be worked out and try again OR contact Arvato**  Arvato has been taking all information and will follow-up when your product # is functioning.  The upgrade kits won't be shipped before October 22nd no matter when you order is submitted, if that helps take the pressure off for getting an order placed.

 

NOTE:  Be sure your PC meets the other requirements:  1)   purchased on or after June 26th and  2) doesn't have Windows XP or Vista Home Basic (these do not qualify for upgrade as per Microsoft criteria for the Windows 7 Upgrade Option Program.  See Windows 7 Upgrade Program FAQs (doc # c01745265) for more info.

 

 **  https://www.hpwindows7upgrade.arvato.com/north_america     Click Contact Us

 

Most product #'s are going through just fine, so don't let this stop you if you haven't tried and are ready to submit.

HP employee who is speaking for myself and not for HP.
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation