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07-15-2009 04:33 PM
I am having a problem ordering the Windows 7 upgrade for the dv3t notebook I just received from the HP store (shipped on July 13th) Every time I attempt to enter in the product number, serial number and Windows Vista language preference info and select add to cart I get the error "Please enter a valid/eligible product number". This is a brand new dv3t, so it is eligible. Has anyone made any leeway on similar problems? I have already contacted the upgrade company per the contact info (both phone and email) and was told by phone that I will receive notification in 5 days of a product number validation and be able resubmit my info. My product number is NH680AV. Thanks everyone.
Also, where do I send my proof of purchase in order to receive the upgrade?
07-16-2009 01:10 PM
There was a problem with some product numbers ending in "AV".
The system is being updated, and I verified that NH680AV is one of those that was added.
They said it may take a few days, if it does not show up by next Wednesday, please send me a private message and I will research again.
For the proof of purchase, you can email it to email@example.com
07-16-2009 07:00 PM
Thanks a ton, Bryan. That's more help than I've gotten from Arvato so far. I will be sure to check periodically and contact you if the product number doesn't work.
I have one more question as well. The product number I gave you is the one listed on the PC box, packing list and in the actual system information on my laptop. However, the sticker on the underside of my laptop has a different pn: NE899AV. I searched them both on the HP site and the computers they correspond to are identical. Do you know what the reason could be for this discrepancy? Would it be best to stick with the NH680AV product number stored internally on my laptop anyway?
Thanks again for all your assistance,
07-20-2009 04:31 PM
I am having the EXACT same problems that you are having. My product numbers don't match and I'm not able to register for the upgrade either. I just wanted to let you know that you're not the only one in this boat. Good luck.
07-20-2009 08:08 PM
It's good to hear that this problem more than likely isn't an isolated one. Hopefully HP and Arvato can get this sorted out for us and for any others who may be having trouble. It is frustrating when you waited until this time specifically for the reason of having access to this upgrade and then not getting it. I'm sure this'll get sorted out regardless.
07-21-2009 08:51 AM
07-21-2009 09:19 AM
07-21-2009 02:04 PM
I have indeed tried both product numbers (i.e. the one on the bottom of the laptop and the one on everything else, the packing list/system info) countless times and like the others here I have not been able to get past the error message. I have been trying since last Wednesday.
Hopefully HP and Arvato can get this sorted out. It has been the "five business days" and I have yet to hear from a "Web Support Team" of any kind. I'll keep waiting and trying.