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08-30-2009 09:35 AM
I received this message last night after they told me it was all fixed and to place the order again. Now they say my serial number is not on the list, or it is wrong! see below:
This is in response to your email regarding your application and invalid serial number.
Thank you for your interest in the Windows7 upgrade program.
As I understand it correctly, you tried to place an order online but failed
to do so. I apologize for the inconvenience. I have tried to place an order
online on your behalf and got the same error invalid serial number. I have checked out our
master list of valid numbers and it is not included. Here's what I can
do. With the information provided, I will forward this over to the support team for a review. We will notify
you within 15 business days via e-mail or a callback. We will keep you posted with any developments.
Should you have any additional questions, feel free to contact us.
Original Message Follows: ------------------------
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08-30-2009 10:21 PM
08-30-2009 10:27 PM
08-31-2009 09:25 AM
Thank you eClaire
I sent the information.
As of this morning I was getting this message on the upload option:
Your order's status currently does not allow you to make changes to the POPs
(C. S. Lewis)
08-31-2009 10:29 AM
Hi eClaire -
I just received an e-mail from Arvato saying they changed my status from 'Rejected' to 'Pending' whew!
I would like to inform you that I have changed your order status from Rejected to Pending. What you may do is to re-send your proof of purchase or your official receipt that should contain retailer's name, date of purchase, item and its price to complete the process.
I have just one more question - at this point should I send a copy of my packing list (which is what I uploaded the first time) or upload a copy of my online receipt? I have this strong feeling I should use the online receipt this time so as not to get another rejected message. The reason I'm asking is that the printing is quite small on the online receipt, but every bit of information they are looking for is on it.
I'm ready to roll,
(C. S. Lewis)
08-31-2009 03:53 PM
I just received the e-mail that my proof of purchase was approved - thank you for fixing this for me.
I should have remembered my past dealings with huge online programs in the past and how things will go wrong whenever there are thousands and thousands of people involved.
My last experience was with the shutting down of MSN groups and the migration of them to Multiply.
I am very greatful for what you did for me here.
(C. S. Lewis)