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Weeble61
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WINDOWS 7 UPGRADE PROBLEM, PLEASE HELP

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Hi, I am in Australia, and have a 64-bit HP DV7.  I filled out the application form to upgrade but when I put the model number in, it automatically chose wiindow home premium 32-bit - the problem is, it is greyed out and won't let me change it to 64-bit...I can't place the order as it's wrong for my operating system. Any help/ideas would be greatly appreciated.  Many thanks
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Adamtech
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You're more than welcome!

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Adamtech
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Hey there! I would contact HP Support directly regarding this. They may be able to get you the correct version.

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Weeble61
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thanks...will give it a go and see what happens
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Weeble61
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hmmmm....hp are  telling me 64-bit isn't available 😞
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Adamtech
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It may not be available. Can you post the P/N for your unit?

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Weeble61
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yes I can, I can put everything in, model, s/n and p/n but not 64-bit...or did you mean post it on here?
Message Edited by Weeble61 on 09-07-2009 04:42 PM
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Adamtech
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No no, can you tell me the P/N for your unit?

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Weeble61
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lol sorry, I edited my reply as you replied....it is DV7-2043cl and the product no is NM101VA
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Weeble61
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SORRY - CHANGE THAT TO U A - NOT V A
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Adamtech
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Hmm, not sure why it is not giving you to option for 64 bit. Sorry I cannot assist further. :Crying:

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