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neme-sis
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Why Windows 7 upgrade is not free

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i have bought a HP laptop a month ago and it said free Windows 7 upgrade .But when tried to order ma free Windows 7 upgrade it said i have to pay £21.

why is that. why its not free. 

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Shannon
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The upgrade kit itself is free, but it sounds like you do have to pay shipping/handling. You're not paying for the kit itself, you're covering the cost of packing, handling, and shipping the kit to you. It is a little deceptive, but technically, the kit is still free.

Message Edited by Shannon on 11-03-2009 06:41 PM
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corystes
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Yep.  HP FAQs about 'free' upgrade state that the upgrade pack is free, but that you will have to pay postage handling etc.

Pity Arvato have it on their application form that the pack cost £21.99.  Gives the impression that p&p/handling is going to be added later.  I didn't get that far 'cause they wanted my credit card details before getting to that part of the ordering process.  If £21.99 is the whole cost it would have been more open to state so at the start.

Any event I still think almost £22 is a ripoff for P&P/handling.  How much does it cost to send out a DVD - given the savings they must be making with a large volume operation?

 

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