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Hakeem-05
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Windows 10 upgrade

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I bought an hp laptop(hp ts 15-r134cl) about a month ago and I did the recovery media which was in it to my pen drive but unfortunately I have lost my pen drive .Some weeks ago it was infected with virus so I wanted to reset it to it's factory default but I was unable to do that. It was running Windows 8.1 pro so I downloaded windows 8.1 pro iso from the internet and installed it but it didn't requested for any product key and I was able to activate it, so I want to know why it didn't ask for product key. And I have all the windows 8.1updates but the get Windows 10 app is not showing on the taskbar but app is in the system folder (c:windows /system 32/GWX) I have tried it but its not showing on the taskbar. Please I want to know its not appearing because I installed the same version of the windows or my laptop is not supported by windows 10 (hp ts 15-r134cl 4th generation windows 8.1 oem machine) please I really want to know the problem.
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DavidPK
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Hi,

 

The product key is stored on the bios chip and will automatically be injected during installation if the notebook originally shipped with 8.1 pro - just check ( windows Control Panel, System ) that Windows is shown as activated.

 

Regarding the Windows 10 upgrade app, there's a comprehensive trouble-shooting guide on the following link - see the answer by Yaqub K.

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-win_upgrade/i-want-to-reserve-my-free-co...

 

Regards,

 

DP-K

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Hakeem-05
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So does it mean am using a genuine windows on my pc.
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Hakeem-05
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I just tried it with the zip file all the updates and am eligible for windows 10 but still the icon didn't showed. So can I perform a clean installation and update to see whether it will come or not?
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