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James09888
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Windows 7 update order approval e-mail then cancellation e-mail?

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Hi,

 

I placed an order for the windows 7 upgrade for my new compaq system I recently purchased I placed the order the same day it was bought in early October.  I uploaded my receipt via the upload tool on the  Arvato site.   I received an e-mail earlier today saying it was in approval stage.   Then later today I got an e-mail stating it was cancelled?

 

I have tried calling their toll free number on the site and only get a busy signal.  And their e-mail stated they dont answer e-mails to the HPUpgrade@arvatousa.com they are sent from, even though this is the address listed on their contact us page on the upgrade site.

 

My question is what should I do to resolve this?  I sent an e-mail.  And cant contact anyone via phone since its busy and never rings.

 

This is very fustrating considering I followed all the proper steps and uploaded the proof of purchase the same day the order was placed.

 

Should I simply replace the order?

 

Anyone from HP have a way to get in contact with the company?

 

Thank you for any advise you can give.

 

Regards,

James

 

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cognizione
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Phone # 1-877-280-2279   & Good luck...........:smileyhappy:

 

 

 

Email >    hpupgrade@arvatousa.com

Message Edited by cognizione on 10-26-2009 10:23 PM
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