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08-13-2009 11:01 PM
Hi to all.
As mentioned in other thread, I'm asking to myself if is normal that HP requires EUR 24,90 to upgrade my VISTA HOME PREMIUM to W7 (pc is a dv7-1170el). I wrote to Arvato customer support but they answered that amout required regards only shipping cost.
IMHO is too much for a dvd + ship ....
What you think about?
08-20-2009 03:50 AM
I too think that the costs that HP are imposing on the FREE upgrade are excessive, In UK it is just over £21
Complained to avrato and eventually got comment back that "There are specific Windows 7 Upgrade Option Program guidelines. This is
HP company policy" Currently going through the HP complaints (If they do actualy have one, not yet confirmed this fact) to ask why they are charging so much.
Incidently the avrato quote that the DVD's are shipped from Germany
So the costs for the FREE software so far ar:
In Europe it is around 25 euro
In UK is is around 21 pounds
So, how much has everybody else been quoted for the great HP rip off to give out Free software ?
08-20-2009 11:11 AM
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09-14-2009 07:52 AM - edited 09-14-2009 07:52 AM
Shipping costs contain also the packaging costs (material and workmanship to pack this in).
HP offers this extra service indeed, it is not that you are forced to upgrade to Windows 7. Shop dealers should
inform you about these costs before buying. For the time being I would wait buying a PC until Win7 is released to avoid this upgrade option.
I still think it is great that HP and other big brands offer this service, because for the same price (almost) you can choose between two operating systems in the future if you need to restore (recovery options if you created also Vista recovery dvd).
Ofcourse it is no ISO because the package contains the installation from DVD option which is also mandatory if the system is crashed and you can not download anymore...
09-21-2009 04:06 PM
09-21-2009 08:03 PM
10-19-2009 07:41 AM
PhD Student - this “You are more than welcome to go buy it off the shelf if you like.“ is just the sort of high handed, arrogant reply which will ensure I never buy a HP product again
That is apart from the fact that I, and others, think £21 is excessive to cover postage and packaging.