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zabo
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Message 1 of 5
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hi my notebook has got a lot of virus in it and it is stoping me from going on to the internet.

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hi my laptop has a lot of virus in it farwall and it is stopping me from going on the internet

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ManjunathTech
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Message 2 of 5
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Hi

 

You have a couple of options as I see it. Please use any Anti Virus software to remove the Virus from your unit if you are not successful then you might have to run a recovery using the Recovery CD In case If you dont have the RCD. Link have been given below for you to order one.

 

http://support.hp.com/us-en/document/c00810334

 

Let us know how it goes!

 

*Although I am an HP employee, I am speaking for myself and not for HP.

*Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button. Thanks!

 

Regards

Manjunath

Let us know how it goes!

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Regards
Manjunath
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Paul_Tikkanen
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Message 3 of 5
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Hi:

 

From another PC, download the free Kapersky Rescue Disk and burn the file to a CD.

 

http://support.kaspersky.com/viruses/rescuedisk

 

Then you boot from the disk, select the graphic interface, allow it to connect to the internet, and check the boxes for the disks to scan and remove the viruses from.

 

You don't have to be in Windows, so the disk normally gets rid of most known viruses and spyware.

 

Read the instructions. It is fairly easy to use.

 

Paul

CherylG
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Message 4 of 5
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Use another machine to download the file and burn a bootable cd to scan/clean your system with. AVG and Avira have one.

 

Avira AntiVir Rescue System:

http://www.avira.com/en/downloads#tools

 

AVG rescue cd:

http://www.avg.com/ww-en/avg-rescue-cd

 

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CherylG
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Message 5 of 5
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Paul and I overlapped a bit_but at least you have plenty of scanner options now.;)

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