When i first plugged in the printer via usb it attempted to install the drivers, it never actually said if these were complete. Whenever I plug the printer in now it realises a printer is connected but I am not allowed to print with it on microsoft word or any other program
I've just managed to fix the problem. I think the issue was that when it was first plugged in via usb it didnt install correctly, so depsite recognising the printer it wouldnt allow me to print. I removed the device from 'printers and devices' and reinstalled the printer, it now works fine. thanks for your help.
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