HP Executive Tablet Pen R2 stopped working on HP Elitebook Revolve 810 G3

[thmisd]

The pen worked when the equipment was new a few months back, but has recently stopped working correctly.  The white dot appears below the cursor tip on the screen, so the screen knows the pen is there, but tapping the pen does not result in click responses and it will not drag or write.

I've searched HP's site for solutions and have found none for this specific combination of products and symptoms although there are similar problems with older versions.  Based on those older versions, i looked for drivers and firmware for my specific tablet PC model, but I don't see anything that appears to be relevant.  I did update the BIOS which didn't help.  None of the firmware updates appear to be relevant.

HP's support site does not even acknowledge that a R2 version of the Executive Tablet Pen exists, but sends me to a page for the G2 version which lists no drivers or firmware at all.

Can anyone point me in the right direction?  Thanks

I forgot to include that it is running up to date Windows 8.1.

[65-Mustang]

Mine stopped working when I updated to Windows 10. Microsoft only seems to support Wacom stylus for Windows 10 and HP does not see to have any drivers for 5he Elite pad 900

[CRey]

My pen will write on the tablet, but buttons don't work, and there is no erase with the non-business-end.  

For years, I've been using other convertible tablets...most recently a Fujitsu brand.  None of them required such a fancy pen, and all of them worked a hell of a lot better from a writing/recognition standpoint.  Very disappointed in the HP.

[AxelSchick]

Hello,

same Problem here: After upgrading to Win10 the pen is only regognized 5-10% of the time. No way of reproducing the behavior. Sometimes it works - sometimes not. Take the battery out and in again sometimes let the pen work for 5-10 seconds. Pretty expensive notebook with a pretty expensive pen does not work very well is pretty annoying. I usedalso Fujitsu convertibles the last 5 Years and the pen there worked like a charm. 

Maybe any solutions on this topic?

Regards, Axel

[Yann-Gael]

Hi,

I have the same problem: HP Resolve 810 G3, Windows 10, HP Executive Pen R2, and the pen does not work with the computer. It works "a bit" meaning that with PDF Annotator or OneNote, I can make a dot, but writing is impossible. I am considering sending back both computer and pen to HP, any suggestion of alternative computers to buy? Unless HP finally finds a solution to the problem...

Thank you,

Yann

PS. I have a happy owner of a HP Elitebook 2740p, with a much less fancy pen but much, much higher quality of writing.

[Yann-Gaël]

Hi!

I am surprised by the lack of concern from HP. I bought an expansive laptop because it is advertised as having a stylus but the stylus does not work! Without this feature, this laptop is useless for my purpose and I should have bought one from Lenovo that works...

Help!

Yann

[Yann-Gaël]

PS. I'm willing to try new drivers if it can help!