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sanaa_m
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Message 1 of 2
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100% but still charging

ENVY
Microsoft Windows 10 (64-bit)

My laptop is new but from the first usage the battery reach 100% but it still (charging) while it is suppose to be not even when the laptop remain plugged in, I know that is not harmful (right?) but I want to know why and how to fix that. Thanks

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
172
Flag Post
HP Recommended

100% but still charging

Hi @sanaa_m

 

Welcome to the HP Support Community. 

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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