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100% but still charging

Microsoft Windows 10 (64-bit)

My laptop is new but from the first usage the battery reach 100% but it still (charging) while it is suppose to be not even when the laptop remain plugged in, I know that is not harmful (right?) but I want to know why and how to fix that. Thanks


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Message 2 of 2
Flag Post
HP Recommended

100% but still charging

Hi @sanaa_m


Welcome to the HP Support Community. 


To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.


Let me know. 


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