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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-24-2019 08:02 AM

HP Recommended
Product: Pavilion B&Q
Operating System: Microsoft Windows 10 (64-bit)

 Product name 1KU19UAR#ABA , Failed ID;9G92KS-8L89PC-MFPURG-C0CQ03. Battery not charging to 100% and is discharging very fast. 

1 REPLY 1

‎08-26-2019 02:23 PM

HP Recommended

Hi! @Kabanda,

 

Thanks for sharing the failure ID. I have decoded the failure ID and the battery on the laptop has gone faulty with error 601. Please replace the faulty battery.

 

Refer this article to know more information about battery issues. Click Here

 

You can contact HP support and get the service options for the PC.

 

Please contact HP support using this link. Click Here

 

Let me know if this helps!

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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