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TamTamIam Student
Student
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Message 1 of 2
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HP Recommended

Bios update

How laptop model17-by0089cl
Microsoft Windows 10 (64-bit)

I just updated my bios and the screen has been black for about an hour now. The computer keeps making a beep noise every so many seconds but doesn't do anything else. It is like it's in a loop and can't get out of it. What do I do? It's plugged in and I've always heard that you should leave it plugged in while you have updates going in. Please help☹️ my computer isn't a year old yet and it was just fine before this update. Thank you for any help you can give!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Bios update

@TamTamIam,

 

Welcome to the HP Support Community!

 

Did you try restarting the computer?

 

I recommend you perform a BIOS rollback following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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