cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
198
Flag Post

Black Display Screen

HP Recommended
HP Notebook 14-dq1039wm
Microsoft Windows 10 (64-bit)

My laptop was working fine when I closed it but the next time I opened it to use, the display screen was black.  I've adjusted the brightness but there's no change.  in order to use it, I have connected it via HDMI cable to another screen.  I have tried everything I know to do (which isn't too much since I'm not a techy person).  Any assistance would be much appreciated.

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
24,137 24,025 1,327 1,410
Message 2 of 2
Flag Post
HP Recommended

@Makgray

 

Welcome to the HP support community.

 

Notebook works fine on the alternate monitor.

so, most likely an LCD failure.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation