08-20-2019 12:58 AM
Please help me as a black screen is showing with a cursor. I have tried ctrl+alt+ delete not came and also called a task manager via cmd to initiate explorer.exe through shell regjstry but on restarting it again switch back to some long ".../k cmd" command value.
Also reset the bios but no luck. Checked system tune-up , Checked run in test, Checked Hard drive Quick test. All showing passed. System restore can't solve the problem. Thought to backup and reinstall the windows but showing only D:\ drive.
Moreover all of my C:\ drive files and folders are now showing under D:\ drive. Desktop and files under Downloads are not showing.
Please help me I do not want to lose my data.
||HELP ME PLEASE||
08-22-2019 08:36 AM
Welcome to the HP Support Community!
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
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