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Message 1 of 2
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Black Screen of death

Dv6 7011tx
Microsoft Windows 7 (64-bit)

Please help me as a black screen is showing with a cursor. I have tried ctrl+alt+ delete not came and also called a task manager via cmd to initiate explorer.exe through shell regjstry but on restarting it again switch back to some long ".../k cmd" command value.

Also reset the bios but no luck. Checked system tune-up , Checked run in test, Checked Hard drive Quick test. All showing passed. System restore can't solve the problem. Thought to backup and reinstall the windows but showing only D:\ drive.

Moreover all of my C:\ drive files and folders are now showing under D:\ drive. Desktop and files under Downloads are not showing.

Please help me I do not want to lose my data.

||HELP ME PLEASE||

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Black Screen of death

@Hari_Hopeless,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01443371

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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