Black and white herringbone horizontal lines when waking from sleep/on reboot

[LoreWren]

Brand new HP Stream showed the strange white lines screen, but then booted into the setup screen (location, language, etc) just fine. After setting up, I let it go to sleep and the black and white screen returned. It wouldn't return to windows unless I held down the power button and restarted. Restarted into the black and white lines. Did a complete reset via the safe mode screen (resintalled windows completely), but once the install was done, I got the black and white lines again when it restarted. Sometimes after a restart Windows comes up and it works fine. Other times I get the frozen loading screen.

I have noticed an issue like this popped up in this forum in 2015 and followed those directions to install drivers, but the problems remain.

[kyle_b · Accepted solution]

If the notebook is brand new, you should probably return it to the seller for a replacement. If you want to try to troubleshoot it yourself:

• Tap the Esc key while starting up to enter the BIOS setup menu to see if the issue is there.
• Connect it to an HDMI TV to see if it has the issue.
• Boot it with a Live USB of Linux such as Ubuntu to see if that has the issue.

[LoreWren]

Thanks! So this is not an easy issue to solve it sounds like. I'm going to see if I can return it.