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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-01-2017 05:46 PM

HP Recommended
Product: HP Stream 7
Operating System: Microsoft Windows 8.1 (32-bit)

So I bought a used tablet a few days ago. An HP Stream 7. It had been completely wiped so I figured I'd customise my tablet with my own information. My problem is that every time I go to PC Settings, Accounts, Your Account, and click on "Connect To A Microsoft Account" I get a message right away stating "Sorry, we couldn't connect to Microsoft services right now. If this problem persists, search for "Network Problems" on the Start screen." I've checked my connection dozens of times but I still can't log in. I'm not having any problems signing into my email anywhere else, the only place I'm having a problem with signing in is in my tablet's settings. For now, I can't access my calendar and email apps because I need to have my Microsoft account connected. My tablet as well as all of my apps are up to date, just for reference. If anyone knows how to fix this, it would be greatly appreciated.

1 REPLY 1

‎10-01-2017 06:57 PM

HP Recommended

Hello @AbbySavage1617

 

It appears there are a lot of Microsoft Account Users having this problem.

You may want to follow up with them on any current news and fixes.

https://answers.microsoft.com/en-us/windows/forum/windows_8-security/sorry-we-couldnt-connect-to-mic...

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