Charging is extremely slow

[swarajee]

My laptop is one and half month old, it comes with fast charging around 50% in 45 minutes , but now it charges 13 % in one hour and 19% in 2 hours. It takes whole night to get sufficiently charged. Kindly help what to do. Wheather battery is down or adapter has some issue. 

[KrazyToad · Accepted solution]

@jimgb17

Welcome to HP Community

I have gone through your Post and would like to help

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[swarajee]

Hi, 

Thanks for your suggestions and replying me. I have tried all your advices except BIOS update but problem is not solved. I installed the ACPI Complaint Battery method tool, and restarted the device but no effect I saw. Next I checked battery and adapter also , the test says they are 'OK' . I don't know how to track the problem, I am calling toll free number but it's always busy. I think battery is defective, the company claims 50% charging in around 45 minutes but in one hours it just charges 10-12,% only.

Kindly guide what to do next

[KrazyToad]

Please update the BIOS and let me know if the issue persists

Thank you

[swarajee]

Hello,

Problem of charging is solved, thank you for your suggestions.

[KrazyToad]

@swarajee

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you