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Message 1 of 2
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Flag Post

Charging issue

HP Recommended
Hp 15 da0073tx
Microsoft Windows 10 (64-bit)

Hey..so yesterday I noticed that while I am charging my laptop sometimes it happens that it automatically stops charging (it is properly connected with socket) for some second, the charging light become orange to white and after that it start charging again, and again after sometime the same thing keeps going on. Can you guys please help me out what may be the problem.

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Ajay051 Welcome to HP Community!

 

I understand that you are facing a charging issue.

 

Have you tried with a different adapter?

 

Please perform the battery and Adapter test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose battery and adapter and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Also, update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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